Effective Date: 15th December 2024
These terms and conditions govern DSM Fresh Foods Limited (“Zappfresh”) Order Cancellation and Reschedule Policy. Any capitalized terms used but not defined herein shall carry the meanings ascribed to them under the Terms of Service, which govern your use of our website www.zappfresh.com (“Website”) and the Zappfresh mobile application (“App”) for handheld and mobile devices. The Website and App are collectively referred to as the “Platform”. By placing an order with Zappfresh, you (“Customer”/“User”) agree to comply with the terms outlined in this Policy.
Cancellation of Orders
Scheduled Orders:
Orders can only be canceled by contacting us via whatsApp on +91 99101 98213 or email us at info@zappfresh.com at least 2 hours before the scheduled delivery time. Cancellations requested after this timeframe will not be accommodated.
Misuse and Repeated Cancellations:
- Zappfresh reserves the right to suspend, terminate, or cancel orders in cases where it determines misuse of this Policy, frequent cancellations, or any other violation.
- Zappfresh may impose a penalty of up to 100% of the order value and take additional measures, including legal action, against the User.
Pay Online on Delivery (POD) Orders:
For POD orders, Zappfresh reserves the right to recover the cancellation fee (up to 100% of the order value) from the User’s subsequent order.
Orders Cancelled for Non-Zappfresh Reasons:
Zappfresh reserves the right to collect a penalty of up to 100% of the order value for cancellations caused by reasons not attributable to Zappfresh, including but not limited to:
• Incorrect delivery address provided by the User or an address outside the delivery zone.
• Failure to contact the User at the time of delivery.
• Lack of information, direction, or authorization required for successful delivery.
Zappfresh-Attributable Cancellations:
If an order is canceled for reasons attributable to Zappfresh, no cancellation fee or penalty shall be imposed on the User.
Return & Refunds
Zappfresh is committed to 100% customer satisfaction and follows a “no questions asked return and refund policy” for issues related to the quality or freshness of its Products.
- Users may request a refund or replacement within 24 hours of product delivery in case of any quality concerns via email.
- Refunds will be processed through a method determined by Zappfresh, which may include:
- Credit to the User’s Zappfresh Wallet.
- Refund to the original payment source.
Cash on Delivery Orders:
For cash on delivery (COD) orders, refunds will generally be credited to the Zappfresh Wallet or adjusted against the User’s subsequent purchases due to logistical challenges associated with cash refunds.
Amendments
Zappfresh reserves the right to change, amend, add, delete, or modify this Policy, in whole or in part, at any time without providing a specific reason or individual notice to Users.
- Users are responsible for regularly checking the Platform for updates to this Policy.
- By continuing to use the Platform, Users unconditionally agree to any amendments, modifications, or changes made to this Policy.
Contact Us
For any questions, assistance with order cancellations, or rescheduling, please contact:
Customer Support:
- Phone: +91 9910198213
- Email: info@zappfresh.com