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- Money deducted from bank but order Failed. Where is my money ?
Your money is safe !. These problems typically arise because of network issues. Zappfresh does periodic reconciliation with banks and incase your money is deducted from bank, it will be added to your Zapp Credits within minutes. Zappfresh team sincerely apologizes for this bad experience.Thanks for feedback
- My product was not upto the quality promised.
At Zappfresh, quality delivered to customers is of highest importance and utmost care is taken to ensure that the product delivered is of the highest quality. But we also take consumer feedback very seriously. Feel free to shout at us if you received bad quality. We will replace it ASAP.Thanks for feedback
- Why my order is late?
Zappfresh has its own team of delivery boys who are rigorously trained to deliver your order on time and in best quality. Zappfresh tracks its delivery team on a real time basis and makes sure through technology that the vehicles follow most optimized route to you. In case of any traffic issues, user will be communicated via SMS and email that their delivery might be late.Thanks for feedback
- How safe are my account credentials?
Zappfresh takes user credential security very seriously. Zappfresh technology architecture is built inhouse and follows the best standards in technology for securing user credentials. WE DO NOT STORE USER PASSWORD IN PLAIN TEXT. User passwords are encrypted using a one way hash algoritm and stored. This ensures that no one, absolutely no one, except the user himself knows the password. Even a database admin at zappfresh will never be able to see any user's password. We are keeping our promise, aren't we ?
- I received a phone call from a person claiming to be from Zappfresh asking for my credentials
Beware ! No one from Zappfresh team will ever call you and ask for your credentials. You must refuse any such demand and report back to us. We also advice changing your password every now and then. Never share your credentials with anyone !
- I am using social login, will Zappfresh publish on my behalf ?
Absolutely not ! Zappfresh only take basic login info like emailid, gender, age etc at the time of social login. Zappfresh will never publish any content on user's behalf without asking his/her explicit permission.
- What’s a Free Range chicken?
A free range chicken has access to the outdoors for all or part of the day as compared to spending all its life inside a factory farm in pens and coops. Raising poultry as free range ensures that the chickens grow in a natural, stress-free environment on a natural, vegetarian diet. In order for any chicken to be organic, it needs to be free range. However, chickens raised in state-of-the-art growout houses aren’t necessarily less healthy than free range chickens. In fact, under humane supervision, both are a great and healthy source of meat.Thanks for feedback
- Do you treat animals with growth hormones?
At Zappfresh, we make sure that each meat product that reaches your home is 100% hormone-free. Not only does the use of growth hormones in poultry farming affect your health adversely, it is also a violation of your trust. We believe that it is our duty to inform you if there are any additives in your food that may hamper your mental or physical health in any way. With Zappfresh, you can be sure that all you eat is 100% contamination-free.Thanks for feedback
- Why don’t you treat animals with antibiotics?
Simply, because we never need to. Raised under highly-efficient supervision and on state-of-the-art, government-approved farms, our produce rarely faces illness or disease. Unlike local feedlots, we don’t administer broad-spectrum antibiotics to make up for adverse living and raising conditions. Animals at our farms have constant access to clean food and water and plenty of room in a clean, humane environment.Thanks for feedback
- Isn’t goat meat a red meat? If so, aren’t red meats harmful for our health?
Yes, and no. Goat meat is not only a very healthy red meat, it might as well be the healthiest meat available, white or red. Goat meat is surprisingly leaner than other meats including poultry, and has a lesser fat content than lamb (or mutton), beef, pork or even chicken, while maintaining a lean protein mass that is similar to those of other meats.Thanks for feedback
- Do you sell pork?
No.Thanks for feedback
- Do you sell beef?
No.Thanks for feedback
- Is the meat Halal?
Yes, we are 100% Halal Certified.Thanks for feedback
- Do you provide custom cuts?
No, but we provide a number of different cuts. If you want a custom cut, you can get a whole chicken/fish and cut it at home.Thanks for feedback
- Are the Precooked Meats delivered hot?
No, they are cold cuts and will need to be reheated.Thanks for feedback
- What are Marinated Meats and how do I prepare them?
We understand that it’s not always feasible to eat fresh – may be a late day at work or just that you’re too tired to prepare a dish from scratch – but we offer you the next best thing. Zappfresh marinated meats are delicious, inviting and ready to cook! Just pop them in the oven or sauté in the pan, with a hint of your favorite cooking oil and voila, a delicacy ready to put on the table.Thanks for feedback
- Can I store the meats? If yes, for how long?
Yes, although we prefer you consume all food items fresh. You can refrigerate meats at low temperatures of 0-4° Celsius. Each product comes with a date of expiration; beyond which they should not be stored.Thanks for feedback
- How is freshness maintained during delivery? Are the meats frozen?
Zappfresh relies on its firm and punctual cold chain delivery to maintain farm freshness during transportation. Meats are never frozen. They are, however, held under a very low temperature of 1-4° Celsius in zero-contamination packaging to ensure that no freshness is lost between the farm and your kitchen.Thanks for feedback
- Do you deliver all over India?
No. Currently we provide our services in Delhi NCR. Instead of broadening our chain immediately, we are currently more focused on providing seamless, trouble-free services to our loyal customers in Delhi NCR.Thanks for feedback
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