Order & Delivery
- Account Related Queries
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- How do I place my order?
You can place an order from Zappfresh Mobile App, Website or Call at 9015622366. We work 7 days a week, Monday to Sunday from 8:00 AM to 10:00 PM.Thanks for feedback
- Do you deliver everywhere in India?
Presently we are delivering in New Delhi – Greater Noida – Noida – Gurgaon – Ghaziabad – Chandigarh – Mohali – Panchkula. Soon Zappfresh will be available in other cities too.Thanks for feedback
- Can I order for a delivery to a different address?
Yes, you can add a new address in your Account panel. You can add and save as many addresses as you want to. Just remember to choose the location on top left corner of the web page or app to select appropriate delivery location.Thanks for feedback
- I haven’t received my order confirmation email.
Your order confirmation e-mail is sent to the e-mail address linked to your Zappfresh Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. If you still cannot locate the confirmation, you may log into your Zappfresh Account and select 'Order History' to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. You may also write to us at firstname.lastname@example.org or call us at 9015622366 if you’re experiencing any difficulties in placing and / or confirming your order.Thanks for feedback
- What if some of the products that we order are out of stock?
We put in our best effort to only take orders of the products that we have or will have in stock or are available with our suppliers. In the rare event that the order is out of stock, we shall inform you as soon as the same is available with us.Thanks for feedback
- I would like to see my previous orders.
You can find your previous order information by logging into your Zappfresh Account. Choose ’Order History’ for a list of all successful orders placed under your account. For any order related query, you can contact customer care at email@example.com or call us at 9015622366. We’re available 7 days a week, Monday to Sunday from 8:00 AM to 10:00 PM.Thanks for feedback
- How long does it take to deliver my order?
Zappfresh gives you the freedom to select your delivery time slot. Your order will be delivered according to time slot selected by you.Thanks for feedback
- I have not received my order. Who do I contact?
Go to Order History under your Account and check the status of your order. If you still have any queries, then please contact us at firstname.lastname@example.org or call us at 9015622366.Thanks for feedback
- I received an incomplete order.
We apologize for the inconvenience caused. Please contact our customer care team at 9015622366. We’ll address your issue immediately.Thanks for feedback
- I want to place a bulk order.
Yes, we do take bulk orders. Send us a mail to email@example.com and please specify the product(s), quantity, date and time that you require the order.Thanks for feedback
- Can I pre-book an order?
We accept pre-booked orders provided they are 3 days in advance.Thanks for feedback
- Can I edit my order once it is placed? Can I even cancel it?
Please review your order carefully before submission. In case you would like to rethink your purchase, please do so within the first 10 minutes of placing the order (by sending us an email or calling us). Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment.Thanks for feedback
- How can I track my order?
This convenience will be added to our service offerings soon. You can always call us on 9015622366, write to us on firstname.lastname@example.orgThanks for feedback
- My item arrived damaged or defective. What should I do?
Please specify-: 1. It’s delivered after the expiry date. 2. The package has been altered or damaged during transit. 3. The item delivered is not what you had placed an order for. If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on 9015622366.Thanks for feedback
- I'm unable to apply a coupon code to my order.
Coupon codes are not applicable on discounted products (and exotic meats) unless specified otherwise. However, if your cart also has products that aren't on discount and qualify for a promotional offer (say minimum order value of Rs 499), you'll be able to apply the coupon code.Thanks for feedback
- I'm able to apply the coupon code but the discount percentage is not getting applied to my entire cart.
Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.Thanks for feedback
- Can I apply multiple coupons on a single order?
No, you cannot club different coupons on a single order. Only one offer is applicable for a single order.Thanks for feedback
- Why are the items in my shopping cart no longer available?
Items will continue to appear in your cart until you’ve removed them or checked out. Make sure you are logged in to your Zappfresh Account. Your name will appear on the upper right side of the screen. If you are not logged in, do so by clicking the 'SIGN IN' button. If you are logged into your account and if you have not checked out or removed the items from your bag, the items may have been sold out or the offered price has been revised.Thanks for feedback
- Do you have any customized option once the order is placed?
No, we don’t have any customized option to change the order once it is placed.Thanks for feedback
- Do you charge for the delivery?
All Zappfresh deliveries are free of charge for now.Thanks for feedback
- Can I pick up my order from your nearest outlet?
Yes, currently we have this facility available at our Dwarka, Noida & Gurgaon outlets, however you can use our website or mobile app to place your order, and have us deliver it to your doorstep as per timeslot selected by you.Thanks for feedback
- Do I need to register or create an account before making a purchase?
In order to serve you best please follow a simple 30 sec registration process by giving us your phone number / email id & delivery address.Thanks for feedback
- I am unable to log in to my account.
Try the 'Forgot Password' option in the Sign In/Sign Up button. If you’re still not able to log in, please write to us at email@example.com from your registered email address or simply call us at 9015622366 or chat with us on the Chat widget on the Zappfresh Website.Thanks for feedback
- I think I may have forgotten which e-mail address I used!
If you don’t remember your e-mail address, then you can create a new account. Don’t worry; it takes less than 30 seconds to create a new one! Alternately, you can give us a call or drop a mail for recovery with your registered phone no. We will get it for you.Thanks for feedback
- How do I reset my password?
Click on this link to reset your password. You’ll get a confirmation email with a link to reset it. In case you’re still facing problems, contact us via email at firstname.lastname@example.org or call us at 9015622366.Thanks for feedback
- How do I change my address?
Go to your Account panel and just edit your address. Your default address will be updated automatically. You can add multiple locations as well for delivery but you have to choose a single address while confirming the order. You can change your delivery address while placing an order as well. We always confirm your delivery address with confirmation of your order.Thanks for feedback
- What is the shelf life of the meats?
We believe in eating fresh and re-stock our meat every day! All Zappfresh products will have an expiry date sticker (or best before sticker) which would mention the date before which the product may be consumed.
- Are your meats processed using any antibiotics and growth promoting hormones?
At Zappfresh, we make sure that each meat product that reaches your home is 100% hormone-free. Not only does the use of growth hormones in poultry farming affect your health adversely, it is also a violation of your trust. We believe that it is our duty to inform you if there are any additives in your food that may hamper your mental or physical health in any way. With Zappfresh, you can always be sure that all you eat is 100% contamination-free.
- What is the difference between fresh / frozen meat?
Theoretically, frozen meat is any meat which has been held in a frozen atmosphere and whose temperature has dropped below -4⁰ C.
- What is the difference between Lamb, Sheep and Goat?
Lamb is the youngling of a Sheep (less than 1-year- old), while Goat is a separate species altogether. Lambs (and Sheep) have wool on them. Goats aren’t that lucky. Sheep always follow their shepherd. The shepherd always leads from the front and the sheep nearly always obediently follow. Goats on the other hand are not clannish, so they are breed in individual households and never in a group. Sheep are fortunate to have sheep dogs to protect them, and their shepherd to lead them to green pastures. Goats find solace in roaming within the vicinity of their master’s den.
- Is it safe to freeze the meat, and then thaw it and consume?
It is safe to freeze the meat. However, we do not recommend freezing our Fresh Products. Though all our meats & delicatessen products are completely vacuum packed & sealed using the best in class packaging, once the vacuum pack is opened, the freezing affects both texture and flavor. However, if you do choose to freeze any of our fine products for consumption later, don’t open the vacuum pack & be sure to defrost under refrigeration.
- What is the difference between Halal meat and Jhatka meat?
The halal method is considered healthier, because this process produce more tender meat that stays fresher for longer than the Jhatka meat. Between both, halal is free of bacterial formation. No bacteria, No health issue. Taste: Halal meat tastes better and it is far more soft. Halal meat is more tender, stays longer and shrinks less while Jhatka meat be a little difficult to chew. Health Benefits: Halal food promises good health and will keep you protected from diseases. Furthermore, you will be able to develop a stronger immune system and your organs will function smoothly. Halal food being free from alcohol, impurities, blood and urine means that you will have a well-developed body and mind. While there are more chances to get ill after consuming Jhatka meat.
- What the difference between local meat and Zapp meat?
Zapp meat is brought fresh from farms and is healthy. People are less prone to any health issue after consuming Zapp meat. On the other hand, local meat is placed open and there are more chances of contamination hence unhealthy for eating.
- Can I get custom cuts?
No. All of our cuts are pre-packed & vacuum sealed for better hygiene, quality & temperature control. Not finding something you need? Let our friendly customer care team know by contacting us at email@example.com or call us on 9015622366.
- Is your meat HALAL certified?
Yes, all our meats are HALAL certified as Halal meat tastes better and it is far more soft. It is more tender and stays longer.
- Does your seafood contain ammonia?
Absolutely not! Most of the seafood available in the market today is loaded with chemicals like ammonia and formalin to increase their shelf life. We've built a business around bringing you chemical and preservative free seafood. We get seafood from local fishermen on a daily basis and keep it chilled in RO ice till it reaches the processing unit. We then use a specialized cold chain technology to keep it chilled till it reaches your kitchen, thus eliminating the need to use ammonia.
- Where do you get your meat from?
We partner with local farm and fishing communities to bring you the freshest meat. They adhere to our stringent operating procedures to ensure hygienic, tasty and tender meat.
- Is your meat frozen?
Never. Our meat is chilled to ensure freshness but never frozen. And no, they are not the same. When meat is frozen, it changes in texture and taste. We want to bring you the freshest meat, which is juicy and succulent. We chill and maintain the meat at a safe temperature (between 0-4oC) and never allow it to dip below 0°C.
- What are the nutritional value of your products?
The nutritional value of all our products is available on our website. These are procured from the data provided on the product packet or from reliable sources online. Please feel free to reach out to us in case you would like any additional information and we shall try to arrange for the same.
- How long I can preserve the product without fridge?
Seafood, poultry and meats should always be in a temperature controlled environment.
- Are there any chemicals used to keep the products fresh?
No. We make sure that the products are fresh and maintained in appropriate temperature throughout the cycle from our storage to your residence.
- I have a quality concern. What do I do?
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there’s a lapse in quality from our end, you can contact us at firstname.lastname@example.org or 9015622366. We’re available 7 days a week, Monday to Sunday from 8:00 AM to 10:00 PM.Thanks for feedback
- I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount will be returned to your bank account within 7 business days. If you haven’t received your refund within 7 business days, please reach out to us at email@example.com or call us at 9015622366.Thanks for feedback
- What modes of payment do you accept?
We accept online payments through all major credit & debit cards, Net banking, PayTM Wallet, Mobikwik, Google Pay, OLA Money, Post Paid and cash on delivery. The payment has to be made in India Rupees, as per the final invoice.Thanks for feedback
- What happens in case of a payment failure?
In case of any payment failures and charges incurred, refund will be automatically routed through the vendor’s payment gateway back to your account.Thanks for feedback
- Do you offer refunds?
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on 9015622366. The refund will reach you in 15 working days.Thanks for feedback
- Is there GST?
All our prices are inclusive of applicable Goods and Service Tax.Thanks for feedback
- Transaction money was deducted, but I did not get an order confirmation.
This generally happens due to an issue from your bank side, where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you still want to clarify, please contact our team via email at firstname.lastname@example.org or call us at 9015622366.Thanks for feedback
- Why there is a difference between my bill amount and what was shown on the website / app?
The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don’t mess with the size of the meat or fish. You pay for only what you get.Thanks for feedback
- Is my credit card information safe on your site?
Yes. We do not store credit card details in our system. All online payment related transactions are carried out using trusted PayU Money backed payment gateway system.Thanks for feedback
- Will I be charged any additional fee for using online payment option?
No, we don't charge any additional fee. All our online payment options are free.Thanks for feedback
- My mobile app is very slow or hanging.
Close all your open apps and restart your app again. If you’re still facing issues with your app, check your network for any connectivity issues. If the problem still persists, contact us via email at email@example.com or call us at 9015622366. We’re available 7 days a week, Monday to Sunday from 8:00 AM to 10:00 PM.Thanks for feedback
- Why are your pictures and colors different from the real products?
We have made every effort to display the products and colors as accurately as possible. We do not guarantee or nor take responsibility for variations in pictures and colors due to technical reasons.Thanks for feedback
- Can I cook the Marinade in an Oven/ pressure cooker/microwave?
No. You have to cook as per the instructions on the packaging. (Pan or vessel )Thanks for feedback
- Do you have a cold chain process?
Our meat is FRESH AND SOME ARE FROZEN to ensure freshness and quality. These products are not the same. We want to bring you the freshest meat, which is juicy and succulent. We maintain a cold chain procedure right from procurement, process, distribution and retail and maintain the meat at a safe temperature (between 2-4°C) and never allow it to dip below that.Thanks for feedback
- Where do you get your marinades from?
Our marinades are all made in house using the best ingredients in the market. Some of these marinades are ZAPPFRESH signature products which have been developed in house by our R&D team and expert chefs.Thanks for feedback
- Why is the price higher than the market?
At ZAPPFRESH, the meat is of the highest possible quality and is sourced directly from the farmers. It goes through a very high standard of processing and distribution to reach you in the best of temperature controlled conditions. So, it’s actually very economical.Thanks for feedback
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