OUR PRIVACY POLICY

Our Terms of Use, Privacy, Refund and Grievance Policies are elaborated here for your reference.

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Terms of Offer

This Platform offers for sale various products including food products (the "Products"). By placing an order for Products through this Platform, you agree to the terms set forth in this Agreement.

Customer Solicitation

Unless you notify in writing our third party vendors or Zappfresh (DSM Fresh Foods Pvt Ltd) advisors, of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue to receive emails, calls and messages through other mediums which DSM Fresh Foods Pvt Ltd may adopt from time to time including but not limited to text messages for soliciting Products.

Optout Procedure

You may choose to opt out from receiving future marketing and solicitation communications by following the steps below.

1. You may also choose to opt out, via sending your email address to: support@zappfresh.com

2. You may send a written remove request to Plot No. 452, Pace City 2, Sector 37, Udyog Vihar Phase VI, Gurgaon.

2.2 You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.

2.3 We may use your information for market research or customer profiling and to display certain content on the website, such as your favorite items or new products that we think may be of interest to you.

Proprietary Rights

DSM Fresh Foods Pvt Ltd has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by DSM Fresh Foods Pvt Ltd. We also have rights to all trademarks and trade address and specific layouts of this Webpage, including calls to action, text placement, images and other information.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

TO WHOM DO WE DISCLOSE YOUR INFORMATION?

1. Payment card details are sent straight to our banking partners and are not received by us.

2. Your information may be shared with trusted third parties whom we believe may be of interest to you; you must advise us if you would prefer that your information is not used in this way by checking the relevant box during the order process.

3. We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights of those of our customers.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers. Remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECURITY OF YOUR INFORMATION

We use secure server software to encrypt all of the data you send to us to minimize the risk that the information you send is intercepted before it reaches us and have strict security measures to protect the information that we store from any unauthorized access.

Use of cookies

As with many websites, we use cookies to enhance your shopping experience. We need to use certain cookies to identify you on our website and allow you to use the basket facility and to place orders.

All your payment card details are also encrypted using Secure Sockets Layer (SSL). We do not store your payment card details.

SECTION 6 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@zappfresh.com or by mail at

Plot No. 452, Pace City 2

Sector 37

Udyog Vihar Phase VI

Gurgaon